This policy covers phones, conference devices, headsets, PBX appliances and other hardware bought from BuyYealink. Please read it before you order. If anything is unclear, contact our support team and we will explain how it applies to your order.
Open-box items are final sale
Once an item has been opened, the sale is final and the item cannot be returned for a refund or exchange.
- An item counts as opened when its factory packaging or seal has been opened or removed.
- Devices we pre-configure or provision for you (for example, phones set up for your phone system before shipping) count as opened, because we unbox them to do that work.
- Bundles that include pre-configured devices are final sale for those devices.
Unopened items: 30-day returns
Unopened items can be returned within 30 days of delivery when they are still unopened in their original packaging.
- Contact support first to request a return authorization (RMA). Please do not ship anything back without an RMA.
- A 15% restocking fee applies to unopened returns.
- Return shipping is paid by the customer, unless the item is defective or we shipped the wrong item.
- Once the item arrives and we confirm it is unopened and complete, we refund the purchase price less the restocking fee to the original payment method.
Defective items and warranty
Hardware is covered by its manufacturer warranty. If a device is defective, contact our support team. We help you troubleshoot it and coordinate the warranty claim or RMA with the manufacturer or distributor, and we cover return shipping for defective items.
Wrong item shipped
If we sent the wrong item, contact support and we will arrange the exchange. You will not pay return shipping in that case.
Monthly services
Hosted phone systems and SIP trunks are services, not physical goods, so this return policy does not apply to them. Contact support about changes to your service.
How to start a return
Reach out to BuyYealink support through your customer portal or by replying to your order confirmation, and include your order number. We will confirm whether the item qualifies and send RMA instructions.